Refund policy

We have a 30-day refund policy on all our courses and digital products, which means you have 30 days after receiving your item to request a refund.

To start a refund, you can contact us at info@eatsleepdreamenglish.com stating why you want a refund and attaching your proof of purchase. 

You can always contact us for any refund question at info@eatsleepdreamenglish.com

We are not able to offer returns or refunds through our Printify services if you have ordered the wrong size, colour, or you simply don't like the product. You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible. 

We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition at info@eatsleepdreamenglish.com

After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@eatsleepdreamenglish.com.